A request for a return, must be submitted within 14 days of receiving your order.

The item(s) must be in its original condition and returned to our warehouse before the refund can be issued. Shipping costs, promotional purchases, or items marked final sale are not eligible for returns and refunds.

We do not charge any additional fee for processing your return.

However, the shipping cost of returning item(s) to hello ronron for a refund, and the shipping cost for the redelivery of your exchanged item(s), are not covered or reimbursed by us.

Kindly note all postal fees, customs duties and taxes for returns and exchanges are to be borne by the customer.

Shipping costs are non-refundable.

Any customs duties and sales taxes paid on your purchase are non-refundable through hello ronron. However, you may be able to apply to your local customs authority for a tax refund on any returned products. Please reach out to your customs authority for more information.

You may submit a return request through our website.

Simply log in to your account and go to My Account. Go to Returns & Refunds, and the link will take you to our online Returns Center. Fill out your order number and email to start a return request.

If you didn't make an account with us, you can also enter the returns center here - hello ronron returns center.

1. Once you have submitted your return request, you will receive an email confirmation from us.

2. Kindly ensure that your name, order number as well as either "Refund" or “Exchange” is indicated on the parcel for easier processing & verification.

3. Pack your return items securely inside a box. You can use the box the items arrived in. Please check your return items have met our terms and conditions to qualify for a refund or exchange. All items returned must be in their original condition: attached with original tag, unworn, unwashed, unaltered, and purchased directly from helloronron.com only.

3. Go to the local post office or use a courier of your choice to ship the package. Please add your courier tracking details to your Returns Center submission page. This will help us keep track of your package on the way.

All items need to be sent to our Returns Center in Kuala Lumpur, Malaysia. We will provide you with the full address details once your return request has been submitted online. Please do not return any items before receiving our email confirmation for your return request.

Once your return items reach our warehouse, our team will process the return within 1 to 2 business days.

Online purchases can be refunded back to store credits or your original payment method. Store credits will be emailed to you as a Gif Card within 1 to 2 business days. If you choose payment refund, the refund will be processed to your original payment method within 7 to 10 business days. PayPal and Credit Card refunds can take up to 10 business days.

Kindly note all postal fees, customs duties and taxes for returns are to be borne by the customer.

Once your return items reach our warehouse, our team will process the exchange within 1 to 2 business days.

The return items can be exchanged for a different size or colour. We will reach out to you should the items you requested be unavailable at the time of exchange. In this case, you may choose a refund to store credits or your original payment method.

Kindly note all postal fees, customs duties and taxes for returns and exchanges are to be borne by the customer.

We use the RMA number to track and indentify your return items. Once you have submitted a return request, you will automatically receive the RMA Number on your Returns Center submission page and via your confirmation email.